Frequently Asked Questions

·For orders placed in China, Germany, Australia & Africa

*If you need to cancel or modify your order, contact our customer servicesupport@tkocustomshurtz.com.
Please include the order number of the item(s) you want to cancel or modify to ensure accuracy.

*Please understand that if your order has been processed already, you cannot cancel or modify it. Generally, you are allowed to cancel or modify an order item within 24 hours of placing the order.

*If you insist on canceling a processing order, you might be charged 25%-50% of the payment to cover product material costs.

*If they are ex-factory products, the cost will be 50-75% of the order amount.For orders placed in USA factory,

*Please be advised that cancellations are not feasible once payment for US orders has been made. USA orders will smoothly progress into the automated production process, with products subsequently produced and shipped. We don't support any refunds.

·Before the order is shipped out, you can change the shipping address anytime. Please contact customer service to deal with it.

·As long as the shipping address changes, the Tracking Number changes too.

·Your order is automatically in the queue waiting for production.

·If you wish to speed up the waiting time, you can contact our Customer Service team at: Support@tkocusponshurtz.com. Please note this service maybe subject to availability and a small fee(30% of the item price) maybe charged.